Returns & Exchanges

At HIROSHI KATO, we stand by the quality of our craftsmanship and offer a 30-day window for returns or exchanges on all unworn, unwashed items with original tags attached. We strive to ensure every garment fits your lifestyle perfectly, or we will make it right.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, a pre-paid shipping label will be generated for you to download and print at home.

• 3.
  Pack and Ship

  Place your items in the original packaging, attach the shipping label securely, and drop the package off at any authorized carrier location.

• 4.
  Refund Processing

  After our warehouse team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days to your original payment method.